Hosting Support & Compliance
Find answers to frequently asked questions from hosts regarding account verification, pay-outs, and support contact information.
Account Verification Issues
If account verification fails, check that your details match your legal documents (full name, date of birth, address). Ensure your ID is clear and valid. Upload high-quality document images, and confirm your address matches bank or tax records. If issues persist, contact Host Support.
Pay-outs are processed each Friday for bookings completed in the prior week, which ends on Sunday.
The exact timing depends on your pay-out method and financial institution and may be affected by holidays or weekends.
Legal Obligations for Hosts
Hosts must report hosting income to tax authorities and include it on their personal tax returns. Platforms may provide earnings information to local authorities each year. For guidance, consult a tax professional.